Letter: Changes at DL Post Office are for the worse
When a company can't meet its customers' expectations, it's always seems to be a budget issue. Unfortunately, under budget constraints, the US Postal Service (at least in Detroit Lakes) seems more than willing to kill off its own business.
According to official signs posted in the lobby and statements by employees, the following changes are now in effect:
- The service counter will be closed from 10:45 a.m. to noon every weekday for "lunch break" (there are very few businesses in DL that can get away with that).
- When the counter is open, only one clerk will be working from now on (Christmas shipping season will not be joyous).
- You can no longer pick up simple forms in the 24-hour lobby, such as Change of Address forms, because, I was told, they want you to do it online so they don't have to pay a clerk to process it.
- If you do a Change of Address online, you are forced to provide credit card information, get charged $1 and you are forced to accept email advertising in order for your request to be completed. (that feels like blackmail, not email).
PO box delivery is no longer guaranteed at 8 a.m., it is now 10 a.m. (So much for starting your business day by opening the mail).
Compounding these issues are the fact that, several years back, they removed the stamp vending machine from the lobby, thereby eliminating 24-hour, self-service stamp sales. (I'm not sure why we have to pay a clerk to sell stamps, but not process my personal information).
Finally, (the one that gets me the most) if I hand the DL clerk a letter that is going to a Detroit Lakes PO Box 50 feet away—they have to ship it to Fargo and back. (Budget what? ... I'm serious, ask them).
I know you won't see me at the post office checking my PO Box or buying stamps between 10 a.m. and 10:45 a.m. I will be overrun with people trying to get both those services.
I guess it is time to take the Service out of US Postal Service.—Kyle Fondrick, Detroit Lakes